Privacy Policy

Last Updated: January 2026

1. Introduction

Welcome to Orovia Creative ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Name and contact information (email address, phone number)

  • Business information and professional details

  • Payment and billing information

  • Communications and correspondence with us

  • Marketing preferences and interests

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services

  • Process your transactions and send related information

  • Send you technical notices, updates, and support messages

  • Respond to your comments and questions

  • Send marketing communications (with your consent)

  • Monitor and analyze trends, usage, and activities

4. Payment Processing

We use Stripe, Inc. as our third-party payment processor. When you make a payment, your payment card information is transmitted directly to Stripe and processed in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Stripe is a PCI Service Provider Level 1, which is the highest level of certification available in the payments industry.

We do not store complete payment card information on our servers. We only retain the last four digits of your card number, card type, and expiration date for reference purposes. All sensitive payment data is encrypted and securely stored by Stripe.

For more information on how Stripe handles your data, please review Stripe's Privacy Policy at https://stripe.com/privacy.

5. Data Sharing and Disclosure

We may share your information in the following situations:

  • With service providers who perform services on our behalf

  • To comply with legal obligations

  • To protect and defend our rights and property

  • With your consent or at your direction

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

  • 256-bit SSL/TLS encryption for all data transmission

  • Secure, encrypted databases with access controls

  • Regular security audits and vulnerability assessments

  • Strict access controls and authentication requirements

  • Regular staff training on data protection and privacy

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

6.1 Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Financial and transaction records are retained for a minimum of 7 years to comply with tax and accounting regulations. When data is no longer needed, it is securely deleted or anonymized.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal data under applicable data protection laws, including GDPR (for EU residents) and CCPA (for California residents). These rights may include:

  • Access and receive a copy of your personal data

  • Correct inaccurate or incomplete data

  • Request deletion of your personal data (subject to legal retention requirements)

  • Object to or restrict processing of your data

  • Data portability (receive your data in a structured, commonly used format)

  • Withdraw consent at any time (where processing is based on consent)

  • Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at privacy@oroviacreative.com. We will respond to your request within 30 days. Please note that certain data may need to be retained for legal, accounting, or security purposes.

8. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:
privacy@oroviacreative.com