Refund Policy

Last Updated: January 2026

1. General Refund Policy

At Orovia Creative, we are committed to delivering exceptional service and value. This refund policy outlines the circumstances under which refunds may be provided for our services.

2. Service Deposits and Setup Fees

Initial deposits and setup fees are non-refundable once work has commenced. These fees cover the time and resources allocated to onboarding, strategy development, and project setup.

  • Before Work Begins: Full refund available if you cancel within 48 hours of payment and before any work has started

  • After Work Commences: Deposits and setup fees are 100% non-refundable once onboarding or strategy work has begun

  • Timeline: Work is considered to have commenced when we send you onboarding materials, schedule initial meetings, or begin strategy development

3. Project-Based Services

For project-based services (web design, sales funnel creation, etc.):

  • Refunds are available if you are dissatisfied before the first revision round

  • After the first revision round, 50% of the remaining balance may be refunded

  • Once final deliverables are approved, no refunds will be issued

  • Refunds will be prorated based on work completed

4. Monthly Retainer Services

For ongoing monthly services (social media management, Meta Ads, etc.):

  • Monthly fees are billed in advance and are non-refundable

  • You may cancel your retainer with 30 days written notice

  • No refunds will be provided for partial months

  • Ad spend budgets are separate and non-refundable

5. Strategy and Consultation Services

Strategy sessions, consultations, and planning services are non-refundable once the session has been conducted. If you need to reschedule, please provide at least 48 hours notice to avoid forfeiting your session.

6. Third-Party Services and Ad Spend

Any costs for third-party services, tools, advertising platforms, or media purchases are non-refundable. This includes but is not limited to Facebook/Instagram ad spend, software subscriptions, stock photos, and domain registrations.

7. Satisfaction Guarantee

We stand behind the quality of our work. If you are not satisfied with our services, we will work with you to make it right. This may include additional revisions, modifications, or in some cases, a partial refund at our discretion.

8. Refund Request Process

To ensure efficient processing of refund requests, please follow this procedure:

  • Step 1: Submit your request in writing to billing@oroviacreative.com with subject line "Refund Request - [Your Name]"

  • Step 2: Include your full name, service agreement details, order/invoice number, and detailed reason for the refund request

  • Step 3: Our billing team will review your request within 5-7 business days

  • Step 4: You will receive a written response approving or denying the request with explanation

  • Step 5: If approved, refunds will be processed to your original payment method within 10 business days

Important: Refund requests must be submitted within 30 days of the disputed charge. Requests submitted after this period may not be considered.

9. Processing Time

Approved refunds will be returned using the original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.

10. Force Majeure

We are not responsible for delays or inability to perform services due to circumstances beyond our control, including but not limited to natural disasters, pandemics, or technical failures of third-party platforms. Refunds will not be provided for delays caused by such circumstances.

11. Chargebacks and Payment Disputes

We are committed to resolving billing issues fairly and promptly. However, chargebacks and payment disputes have serious consequences:

  • Contact Us First: You must contact us at billing@oroviacreative.com before filing a chargeback to allow us to address your concerns

  • Immediate Suspension: Filing a chargeback without prior contact will result in immediate suspension of all services

  • Administrative Fees: A $50 administrative fee will be charged to cover costs associated with chargeback investigation and response

  • Evidence Submission: We maintain comprehensive records of all services, communications, and deliverables, which will be submitted to payment processors

  • Legal Action: We reserve the right to pursue legal action to recover funds from fraudulent or unjustified chargebacks

  • Collection Efforts: Unpaid balances resulting from chargebacks may be sent to collection agencies

  • Future Services: Clients with chargeback history may be denied future services

Legitimate Concerns: If you have a legitimate billing concern, we are here to help. Most issues can be resolved quickly through direct communication. We encourage open dialogue and are committed to customer satisfaction.

12. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of our services after changes constitutes acceptance of the modified policy.

13. Contact Us

If you have questions about our refund policy or wish to request a refund, please contact us at:
billing@oroviacreative.com