Terms of Service

Last Updated: January 2026

1. Agreement to Terms

By accessing or using the services provided by Orovia Creative, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.

2. Services Description

Orovia Creative provides personal branding, social media strategy, web design, Meta Ads management, sales funnel optimization, and copywriting services. The specific scope of services will be outlined in individual service agreements.

3. Client Responsibilities

As a client, you agree to:

  • Provide accurate and complete information

  • Respond to requests for information in a timely manner

  • Review and approve deliverables within agreed timeframes

  • Make payments according to the agreed schedule

  • Maintain confidentiality of any proprietary information shared

4. Payment Terms

Payment terms and conditions:

  • All prices are quoted in USD and are subject to applicable taxes

  • Payment is due according to the schedule specified in your service agreement

  • All payments are processed securely through Stripe, a PCI-DSS compliant payment processor

  • We accept major credit cards, debit cards, and other payment methods supported by Stripe

  • Late payments may incur a fee of 1.5% per month (18% annually) or the maximum allowed by law

  • Services may be suspended for accounts with payments more than 10 days overdue

  • You are responsible for all charges, including unauthorized charges made before notification of loss or theft

  • Certain fees are non-refundable as specified in our Refund Policy

4.1 Chargebacks and Payment Disputes

We take payment disputes seriously and expect clients to work with us directly to resolve any billing concerns:

  • If you believe there is an error in billing, contact us immediately at billing@oroviacreative.com

  • Filing a chargeback without first attempting to resolve the issue with us is considered a breach of these terms

  • Unjustified chargebacks will result in immediate service termination

  • You will be liable for all costs associated with investigating and responding to chargebacks, including a $50 administrative fee

  • We reserve the right to pursue legal action to recover funds from fraudulent chargebacks

  • Evidence of all services rendered will be provided to payment processors and financial institutions

We maintain detailed records of all client communications, deliverables, and services rendered to protect both parties in case of disputes.

5. Intellectual Property

Upon full payment, you will own the final deliverables created specifically for you. We retain the right to use work samples in our portfolio and marketing materials. Any pre-existing intellectual property, templates, or proprietary processes remain our property.

6. Service Delivery

We will make every effort to meet agreed deadlines. However, timelines may be adjusted due to delays in client feedback, scope changes, or circumstances beyond our control. We are not liable for delays caused by the client or third-party services.

7. Revisions and Changes

Your service agreement will specify the number of revision rounds included. Additional revisions or changes to the agreed scope may incur additional fees. All change requests must be submitted in writing.

8. Termination

Either party may terminate services with written notice. Upon termination, you will be invoiced for all work completed to date. Refunds, if applicable, will be processed according to our Refund Policy.

9. Confidentiality

Both parties agree to maintain confidentiality of proprietary information shared during the course of our engagement. This obligation continues after termination of services.

10. Limitation of Liability

Our liability is limited to the amount paid for services. We are not liable for indirect, incidental, special, or consequential damages. We do not guarantee specific business results from our services.

11. Warranties and Disclaimers

We warrant that services will be performed professionally and competently. However, we make no guarantees regarding specific outcomes, traffic, leads, or sales. Results depend on many factors beyond our control.

12. Dispute Resolution

We are committed to resolving disputes fairly and efficiently:

  • Informal Resolution: Before initiating any formal proceedings, you agree to contact us at legal@oroviacreative.com to attempt good-faith resolution

  • Mediation: If informal resolution fails, both parties agree to attempt mediation before pursuing litigation

  • Arbitration: Any disputes not resolved through mediation shall be settled by binding arbitration in accordance with commercial arbitration rules

  • Class Action Waiver: You agree to bring claims only in your individual capacity and not as part of any class or collective action

12.1 Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of the United States and the State of Delaware, without regard to conflict of law provisions. You agree to submit to the exclusive jurisdiction of the state and federal courts located in Delaware for resolution of any disputes.

13. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of modified terms.

14. Contact Information

For questions about these terms, please contact us at:
legal@oroviacreative.com